Refund policy

At Saltmarked, many of our pieces are made or personalized especially for you. We take great care in creating each order and want you to love what you receive.

Personalized & Custom Items
Because personalized, engraved, printed, monogrammed, and custom-made items are created specifically for you, all personalized and custom sales are final. We are unable to accept returns or exchanges on these items unless the product arrives damaged, defective, or we made an error with your order.

Please carefully review all names, dates, initials, spelling, colors, and other personalization details before submitting your order. Saltmarked is not responsible for errors in personalization information provided by the customer.

Non-Personalized Items
Unused, non-personalized items may be returned within 14 days of delivery. Items must be unused, in their original condition, and in their original packaging. Customers are responsible for return shipping costs unless the return is due to an error by Saltmarked.

Damaged, Defective or Incorrect Orders
If your item arrives damaged, defective, or different from what you ordered, please contact us within 7 days of delivery. Please include your order number and photos of the item and packaging so we can make it right. Depending on the situation, we will replace the item or issue an appropriate refund.

Exchanges
Because many Saltmarked products are made to order, we do not offer traditional exchanges on personalized items. For eligible non-personalized items, please contact us before returning your purchase.

Cancellations & Changes
We begin working on personalized orders quickly. If you need to make a change or cancel an order, please contact us as soon as possible. Once production has begun, we cannot guarantee that changes or cancellations can be made.

Refunds
Approved refunds will be issued to the original payment method. Please allow additional time for your bank or credit card provider to process the refund.